Terms & Conditions
The following terms and conditions apply to all orders for the purchase of goods from dorsetwildliifetrust.org.uk.
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.
TRADING
All profits made from the sales of goods on the DWT online shop are paid to Dorset Wildlife Trust (registered charity number in England and Wales 200222) by its wholly owned subsidiary DTNC (Sales) Ltd (registered company no. England 2293763). Registered office: Brooklands Farm, Forston, Dorchester DT2 7AA.
PURCHASING
The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality of the original item. If you are not entirely happy, you may return the substitute product.
When you submit your order you are allowing DTNC (Sales) Ltd to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.
DELIVERY
A post and packaging charge is payable on all orders placed on this website as indicated in the details for each item. Standard post and packaging applies only to UK, BFPO and Channel Island addresses. For deliveries to EU countries, please contact our Reception who will be able to advise you, where delivery is possible, about the cost and estimated delivery time. We do not deliver to P.O. boxes.
Delivery within mainland UK is normally within three to five working days of receipt of your order, however, please allow five working days before querying a non-delivery. Delivery to Northern Ireland and UK offshore islands may take longer. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.
SATISFACTION GUARANTEE
DWT offers a no-quibble return policy. Should you be less than delighted with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.
DAMAGED/FAULTY GOODS
The goods that we supply are guaranteed to be durable and reliable. In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund.
To return a product, please contact our Reception team on 01305 264620, who will advise you on how to return the goods.
Alternatively write to:
Returns Department
DTNC (Sales) Ltd
Brooklands Farm
Forston
Dorchester
DT2 7AA
Your statutory rights are not affected
ORDER CANCELLATION AND AMENDMENTS
So long as you let us know within 30 days of delivery, you may return the whole order, or an individual product, in its original packaging and condition for a full refund.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for us to refund your money.
To arrange a return, please telephone our Reception on 01305 264620 or write to the above address.
COPYRIGHT
The contents of this site are the property of Dorset Wildlife Trust, and are protected by the UK and international copyright laws. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of this website, without the prior permission of Dorset Wildlife Trust, is strictly prohibited.
DISCLAIMERS
DTNC (Sales) Ltd provides this website on an "as is" basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it. This includes, without limitation, warranties of merchantability and fitness for purpose. DTNC (Sales) Ltd does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.
COMPANY DETAILS & ADDRESS
DTNC (Sales) Ltd
Brooklands Farm
Forston
Dorchester
DT2 7AA
For any queries or complaints about goods or services, please write to the above address. You can also telephone on 01305 264620.
OFFICE HOURS
9am to 5 pm - Monday to Friday (excluding Bank Holidays).
SECURITY
When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our ecommerce team. To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock. When submitting your order you are confirming to purchase goods and allowing DTNC (Sales) Ltd to use your personal details for the purpose of supplying goods.
DATA PROTECTION
As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you. If you place an order and do not wish us to use your details, then you can tick the box, which features on the Cardholders Address and Contact Details page before you press continue.
We advise you to print and keep a copy of these terms and conditions for your records.
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