How to complain about our fundraising
Stage 1: Dorset Wildlife Trust tries to resolve the complaint
Any complaints can be raised with Dorset Wildlife Trust or The Fundraising Regulator.
Stage 2: The Fundraising Regulator tries to resolve the complaint
If the complaint is not satisfactorily resolved, then it can be passed to the Fundraising Regulator. They will investigate the complaint and work with Dorset Wildlife Trust and yourself to try to resolve the problem.
Once the Fundraising Regulator has received the complaint, they will contact us to inform us of the complaint and to gather information from us regarding the issue.
Dorset Wildlife Trust will provide the Fundraising Regulator with any fundraising materials as necessary and will cooperate fully and comply with any remedy proposed by the Fundraising Regulator.
The Regulator will investigate the complaint and try to resolve it with all parties concerned within 30 days.
Stage 3: The Fundraising Regulator upholds or rejects a complaint
If you are still not satisfied with the outcome you can ask the Fundraising Regulator to adjudicate.
The Fundraising Regulator will review the complaint and report their conclusion within 60 days. The Regulator has the discretion to specify that either no further action is appropriate or to censure Dorset Wildlife trust and prescribe one or more sanctions. The Fundraising Regulator will try to pursue the case to a satisfactory conclusion for both parties.
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