Our Fundraising Complaints Process
Stage 1: The charity tries to resolve the complaint
Any complaints can be raised with Dorset Wildlife Trust or The Fundraising Standards Board.
Stage 2: The Fundraising Standards Board tries to resolve the complaint
If the complaint is not satisfactorily resolved, then it can be passed to the FRSB. They will investigate the complaint and work with Dorset Wildlife Trust and the complainant to try to resolve the problem.
Once the FRSB have received the complaint, they will contact Dorset Wildlife Trust concerned to inform them of the complaint and to gather information from them regarding the issue.
They will investigate the complaint and try to resolve it with all parties concerned within 30 days.
Stage 3: The FRSB Board upholds or rejects a complaint
If the complainant still is not satisfied with the outcome they can ask the FRSB Board to adjudicate.
The FRSB Board will review the complaint and report their conclusion within 60 days. The Board has the discretion to specify that either no further action is appropriate or to censure the charity and prescribe one or more sanctions. The FRSB will try to pursue the case to a satisfactory conclusion for both parties.
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